We will select the best carrier and method of shipping based on the size and weight of the products you order. Most orders ship within 2-3 business days providing we have the requested items in stock. If we don’t have items in stock, our store will call you to discuss shipment options.  You will not be charged for any items that are not shipped, back ordered items will only be charged once they have been dispatched. Delivery service is to your door. Delivery does not include unpacking or assembly. Deliveries are made Monday to Friday.

If you require expedited service, please contact us for a quotation: 1-708-323-2377.
 


RETURNS

If you have a problem with your order please contact the store within 7 days of receipt. You must contact the store before any goods are returned. Goods returned without prior authorization will be refused. Merchandise that is pre-approved to be returned must be returned in original, undamaged condition and in its original packaging and at the cost of the sender, including both shipping charges and any brokerage or duty that is applicable. Upon approval for a return, Customer Service will issue an RMA (Returned Merchandise Authorization) form via fax or e-mail. This RMA form must accompany the returned merchandise and the RMA number must be written clearly on the outside of any packages. Returns that arrive without the appropriate RMA documentation will be refused. In circumstances where an item is approved for return after 7 days from receipt, a restocking fee may be charged. Orders paid for by credit card will be refunded as a credit onto the original credit card use for payment. If any of this is unclear please feel free to contact customer service prior to placing your order.

DAMAGED GOODS

If an item arrives damaged, you must notify us within 48 hours of receipt so we can work with you to arrange a return, replacement, refund or credit. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether. Please contact the store should you ever refuse a shipment. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.